Your personal data is a trust we take seriously. This document transparently explains how vf238 collects, uses, stores, and protects your information in accordance with the highest industry security standards.
Six core principles that underpin how vf238 handles the personal data of every member.
Vf238 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out lawfully, fairly, and transparently in accordance with the guidelines set by the Personal Data Protection Commissioner.
All data transmitted between your device and vf238's servers is protected using 256-bit SSL encryption. Data stored in our databases is also encrypted using AES-256 standards for maximum protection.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent. We only share data when required by law or to fulfill your service needs.
As a vf238 member, you have the full right to access, correct, delete, and restrict the processing of your personal data. Data rights requests will be processed within 14 business days.
Your data is stored in enterprise-grade data centers equipped with multi-layered physical and digital access control systems. All vf238 staff who handle personal data have undergone rigorous data protection training.
In the event of any data breach that may affect your personal information, vf238 will notify you within 72 hours of the breach being detected, in line with data protection industry best practices.
Vf238 ("we", "Platform", or "vf238.wine") takes the privacy and security of your personal data extremely seriously. This Privacy Policy is provided to transparently and honestly explain how we collect, use, disclose, transfer, and store your personal information when you use the vf238 platform — including the vf238.wine website, Android and iOS mobile apps, and all related digital services.
This policy is drafted in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international personal data protection best practices. By using the vf238 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data processing practices described herein.
This policy applies to all individuals who register as members, visit our website, use our mobile app, or interact with any vf238 service in any capacity.
Note: If you disagree with any part of this Privacy Policy, please contact us before continuing to use the platform. We are happy to clarify any concerns you may have.
Vf238 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number, document image | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, e-wallet details | Mandatory (Transactions) |
| Technical Data | IP address, device type, operating system, web browser | Automatic |
| Usage Data | Game history, betting records, login activity | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We does not collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless specifically required and with your explicit consent.
Vf238 collects your personal data through several different channels:
We only collect data that is genuinely necessary for the stated purpose. Data minimization is a core principle of vf238's approach to privacy.
The personal data we collect is used solely for legitimate purposes related to the provision of vf238 services, including:
vf238 will not use your personal data for third-party marketing purposes or sell your data to any advertiser without your explicit consent.
Vf238 understands that your trust is our most valuable asset. As such, we enforce strict policies regarding the sharing of personal data. Your data may only be shared in the following circumstances:
All third parties we work with are required to sign a data processing agreement and comply with the security standards set by vf238. We conduct regular reviews of all third-party partners to ensure ongoing compliance.
Vf238 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
While we take every reasonable measure to protect your data, no security system is 100% foolproof. We encourage you to play your part in keeping your account secure by using a strong password and not sharing your login credentials.
Vf238 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security. The following are the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the vf238 platform. Continued use of our platform after being notified of cookie usage is considered your consent.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
Request a copy of the personal data we hold about you in a readable format.
Correct inaccurate or incomplete data by updating your account profile.
Request deletion of your personal data, subject to mandatory legal retention requirements.
Restrict the processing of your data in certain circumstances while an investigation or dispute is ongoing.
Object to the processing of your data for direct marketing purposes at any time, without any conditions.
Receive your data in a structured, machine-readable format for transfer to another provider.
To exercise any of the above rights, contact the vf238 support team via live chat. All requests will be processed within 14 working days. We may require identity verification before processing your request to ensure data security.
Vf238 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal requirements. Our general data retention principles are as follows:
Once the designated retention period has expired, your personal data will be securely deleted or anonymised using methods that comply with industry standards.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For formal complaints related to personal data protection that our team is unable to resolve, you have the right to lodge a complaint with Malaysia Personal Data Protection Commissioner under the Ministry of Communications and Digital.
Vf238 is committed to handling every privacy-related complaint fairly, transparently, and within a reasonable timeframe. Your trust is our priority.
This Privacy Policy will be updated from time to time to reflect changes in our practices or legal requirements. You will be notified via your registered email if any material changes are made.